Frequently Asked Questions (FAQs)

We offer a wide range of cleaning services to cater to various needs. Our services include:

• School
• Commercial
• Residential
• Strata
• Office
• Move in/out
• Post Construction
• Renovation
• General
• Deep
• Disinfect & Sanitation

These are just a few examples of the cleaning services we offer. We can also customize our services to meet your specific requirements.

Our ethical cleaning practices set us apart from conventional cleaning services in several ways:

1. Use of Non-Toxic and Biodegradable Products: We prioritize the use of non-toxic and biodegradable cleaning products that are safe for both humans and the environment. Conventional cleaning products often contain harsh chemicals that can be harmful to your health and contribute to pollution.
2. Sustainable Cleaning Practices: We implement sustainable cleaning practices to minimize waste and conserve resources. This includes using microfiber cloths and mop heads that are reusable and reducing water consumption during cleaning.
3. Fair Wages and Working Conditions: We ensure fair wages and provide good working conditions for our cleaning staff. We believe in ethical labour practices and treat our employees with respect and dignity.
4. Environmental Responsibility: We are committed to reducing our carbon footprint and promoting environmental responsibility. This includes using energy-efficient equipment, recycling, and minimizing our use of single-use plastics.
5. Community Engagement: We actively engage with the community and support local initiatives. We believe in giving back and contributing to the well-being of the communities we serve.

By choosing our ethical cleaning services, you can have peace of mind knowing that your space is being cleaned in a way that is safe, sustainable, and socially responsible.

Yes, our cleaning products are safe for people with allergies, children, and pets. We understand the importance of using non-toxic and hypoallergenic cleaning solutions that do not pose any health risks. Our cleaning products are carefully selected to be gentle yet effective, ensuring a clean and healthy environment for everyone in your home or office.

We prioritize the use of eco-friendly and biodegradable cleaning products that are free from harsh chemicals, irritants, and allergens. This helps to minimize the risk of triggering allergies or causing any adverse reactions. Our cleaning team are trained to handle and use these products safely and responsibly.

Yes, we offer cleaning services for specialized environments such as offices, schools and other, and more. We understand that different environments have unique cleaning requirements, and we tailor our services to meet those specific needs.

In schools, we prioritize creating a clean and healthy environment for students and staff. Our cleaning services include classroom cleaning, restroom sanitization, floor care, and disinfection of common areas. We understand the importance of maintaining a clean and safe learning environment.

For offices, we provide comprehensive cleaning solutions to ensure a clean and organized workspace. This includes dusting, vacuuming, disinfecting high-touch surfaces, emptying trash bins, and more. We can also customize our services based on your office layout and specific cleaning preferences.

We have experience in cleaning various specialized environments and can adapt our services to meet the unique requirements of each setting. Our goal is to provide a clean and healthy space for everyone, regardless of the type of environment.

Ethical Cleaning Services operates Monday through Sunday, with our working hours varying depending on the specific service and client needs. Our standard working hours are from 7:00 am to 10:00 pm, (Monday to Friday) and 7:00 am to 8:00 pm on (Weekends) . However, we understand that some clients may require cleaning services outside of these hours, such as early mornings or evenings.

We strive to be flexible and accommodate our clients' schedules as much as possible. If you have specific timing requirements, we encourage you to reach out to us so we can discuss and find a suitable solution. We are committed to providing reliable and convenient cleaning services while maintaining a high level of professionalism and ethical standards.

Please note that our availability may vary depending on the location and the size of the cleaning project. However, we are always willing to work with our clients to find a mutually beneficial arrangement. Our goal is to ensure customer satisfaction and exceed expectations with our cleaning services.

Yes, we understand that emergencies can happen at any time and we are here to help. Our company offers emergency cleaning services to address any urgent cleaning needs you may have. Whether it's a sudden spill, a last-minute event, or a cleaning emergency caused by unforeseen circumstances, our team is ready to respond promptly and efficiently.

Don't let unexpected cleaning emergencies stress you out. Contact us today and let our reliable and efficient emergency cleaning services take care of your immediate cleaning needs. We are here to provide you with peace of mind and a spotless space, no matter the circumstances.

Absolutely! In addition to our emergency cleaning services, we also offer regular cleaning appointments to help you maintain a clean and organized space on a consistent basis. Whether you prefer weekly, bi-weekly, or monthly cleaning appointments, we can customize a schedule that suits your needs and preferences.

Our team of professional cleaners will work with you to create a cleaning plan tailored to your specific requirements. We understand that every space is unique, and we take the time to understand your expectations and priorities. From dusting and vacuuming to mopping floors and sanitizing surfaces, we will ensure that your space is thoroughly cleaned and refreshed during each visit.

Scheduling regular cleaning appointments with us not only saves you time and effort but also helps to maintain a healthy and hygienic environment. Our experienced cleaners are trained to pay attention to detail and use effective cleaning techniques and eco-friendly products to ensure the best results.

To schedule regular cleaning appointments, simply reach out to our customer service team, and they will assist you in setting up a recurring cleaning schedule that fits your needs. We strive to provide flexible and convenient options to accommodate your busy lifestyle.

With our regular cleaning services, you can enjoy a consistently clean and inviting space without the hassle of managing the cleaning tasks yourself. Let us take care of the cleaning, so you can focus on the things that matter most to you. Contact us today to schedule your regular cleaning appointments and experience the difference our professional cleaning services can make.

When it comes to cleaning delicate or valuable items, extra caution and care are essential. Here are a few steps to handle the cleaning process effectively:

• Assess the item
• Research cleaning methods
• Gather appropriate cleaning supplies
• Test in an inconspicuous area
• Clean with gentle techniques
• Take your time
• Seek professional help if needed

Remember, prevention is always better than cure. Regularly dusting and storing delicate or valuable items properly can help minimize the need for extensive cleaning.

Absolutely! We understand that every client has unique preferences and specific needs when it comes to cleaning services. We strive to provide a personalized experience that meets your requirements and exceeds your expectations.

During our initial consultation, we will discuss your cleaning preferences, specific areas of focus, and any special instructions you may have. Whether you have specific cleaning products you prefer us to use, certain areas of your space that require extra attention, or any other specific requests, we are more than happy to accommodate them.

In summary, we are committed to customizing our cleaning service to suit your preferences and needs. From specific cleaning instructions to using your preferred products, we are here to ensure that you receive a cleaning service that is tailored to your satisfaction.

At our company, we strive to provide the highest level of customer satisfaction. However, we understand that disputes or issues may occasionally arise. In such cases, we have a clear and transparent process in place to address and resolve any concerns you may have regarding a cleaning job.

In summary, if you have any disputes or issues with a cleaning job, we encourage you to communicate with us promptly. We will investigate the matter thoroughly and work with you to find a resolution that meets your satisfaction. Your happiness and trust in our services are of utmost importance to us.

We recommend booking a cleaning service as far in advance as possible to secure your preferred date and time. The availability of our cleaning teams can vary depending on factors such as the time of year, the size of the job, and the demand for our services.

For regular or recurring cleaning services, it is advisable to schedule your appointments in advance to ensure consistency and availability. This allows us to allocate the necessary resources and plan our schedule accordingly.

For one-time or occasional cleaning services, we suggest booking at least a week in advance to increase the likelihood of securing your desired date and time. However, we understand that there may be instances where you require a last-minute cleaning service. In such cases, we will do our best to accommodate your request based on our availability.

We offer a variety of convenient payment methods to accommodate our clients' preferences. At our company, we strive to make the payment process as seamless and hassle-free as possible.

Regardless of the payment method you choose, we will provide you with a detailed invoice or receipt for your records. Our goal is to make the payment process convenient and transparent for our clients.

We accept payments through credit cards, online payment platforms, bank transfers, checks, and cash. We are committed to providing you with a hassle-free payment experience and are open to discussing any specific payment arrangements that may better suit your needs.

We understand that plans can change, and we strive to be flexible with our clients' scheduling needs. If you need to reschedule or cancel a booking, we kindly ask that you provide us with as much notice as possible so that we can accommodate your request and adjust our schedule accordingly.

Regarding rescheduling, we will do our best to find an alternative date and time that works for both parties. We understand that unforeseen circumstances can arise, and we aim to be understanding and accommodating in such situations.

In terms of cancellations, we do have a cancellation policy in place. The specifics of our policy may vary depending on the type of service and the terms outlined in our service agreement or contract. We recommend reviewing the terms and conditions provided at the time of booking or contacting our customer service team for more information.

While we strive to be fair and understanding, there may be instances where a cancellation fee or penalty applies. This is to compensate for any costs incurred or potential loss of business due to the cancellation. The specific details of any cancellation fees or penalties will be outlined in our service agreement or communicated to you at the time of booking.

We value our clients and aim to maintain open and transparent communication throughout the booking process. If you have any concerns or need to reschedule or cancel a booking, we encourage you to reach out to our customer service team as soon as possible. We will work with you to find a solution that is fair and reasonable for both parties.

In summary, we understand that plans can change, and we strive to be flexible with rescheduling requests. However, we do have a cancellation policy in place, and any applicable fees or penalties will be communicated to you at the time of booking or in our service agreement. We are committed to maintaining open communication and finding solutions that work for both parties.

We understand that accidents can happen, and we take responsibility for any damage caused by our team. Our goal is to resolve the issue promptly and to your satisfaction, ensuring that you feel valued and supported throughout the process.

If something gets broken or damaged during the cleaning process, we encourage you to notify us immediately. We will investigate the issue, take appropriate action, and work with you to find a resolution that meets your satisfaction. Our commitment is to provide exceptional service while taking responsibility for any damage that may occur.

Our company maintains General Liability insurance coverage to protect against unforeseen incidents. If the damage is covered by our insurance policy, we will initiate the necessary steps to file a claim and ensure appropriate compensation.

To ensure a smooth and efficient cleaning process, there are a few preparations you can make before our team arrives. These preparations help us maximize our time and focus on providing you with the best cleaning service possible. Here are some suggestions:

• Clear Surfaces
• Secure Valuables
• Communicate Special Instructions
• Pet Considerations
• Accessibility

By making these preparations, you can help us provide a more efficient and effective cleaning service tailored to your needs. Our goal is to ensure your satisfaction and create a clean and comfortable environment for you to enjoy.